Returns & Refunds Policy
Astro Jivan
At Astro Jivan, customer satisfaction is important to us. Due to the spiritual and personalized nature of our products, specific return and refund conditions apply.
1. Eligibility for Returns
Returns are accepted only if:
- The product received is damaged
- Wrong product was delivered
- Product is defective upon arrival
Customers must notify us within 48 hours of delivery with proper images/videos as proof.
2. Non-Returnable Products
The following products are non-returnable:
- Energized products
- Customized remedies
- Rudraksha items after use
- Gemstones used or worn
- Opened spiritual products
- Personalized astrology remedies
- Yantras after installation/use
3. Refund Conditions
Refunds will only be approved after product verification by our team.
Approved refunds may take:
- 5–10 business days depending on the payment provider/bank.
Shipping charges are non-refundable unless the mistake is from our side.
4. Exchange Policy
Eligible products may be exchanged if:
- Damaged during shipping
- Incorrect item delivered
Replacement processing time:
- 5–7 working days after approval.
5. Cancellation Policy
Orders may only be cancelled before dispatch.
Once shipped, cancellation requests will not be accepted.
Customized or energized products cannot be cancelled after processing begins.
6. Contact Information
Customer Support
Phone: 7500044430, 7500055530
Email: support@astrojivan.in
Business Address
Building No./Flat No.: 188/5
Road/Street: Mohalla Bajar Kalan 1
City/Town/Village: Sarsawan
District: Saharanpur
State: Uttar Pradesh
PIN Code: 247232
